Our thinking
By Ben Armstrong · 15 June 2026
The frustration of leading a delivery function is rarely the difficult projects. It is what arrives at the door before delivery even begins: plans shaped without delivery input, and portfolios never tested against what delivery can absorb.
There is a particular kind of frustration that comes with leading a delivery function.
Not the frustration of difficult projects. Difficult projects are the job. The frustration comes from what arrives at the door before delivery even begins.
Sometimes it is a study or a design developed entirely by people without delivery experience. The scope looks reasonable on paper. The cost estimate and timeline feel plausible to whoever produced them. But to an experienced delivery leader, the numbers don't add up. The assumptions about what it will actually take, the sequencing, the resource requirements, the risk, have been undercooked. And the delivery function is now expected to execute against a plan it had no hand in shaping and no confidence in.
The other frustration is harder to name but just as real. Individual projects get approved through the investment process and each one, in isolation, looks manageable. But when you look across the portfolio, at everything that has been approved and committed to, the aggregate demand on people, capability and organisational bandwidth is virtually impossible to meet. The portfolio was never stress-tested against what the delivery function can actually absorb.
In both cases the delivery function inherits the consequences of decisions made upstream, without having had a meaningful seat at the table when those decisions were made.
Bring delivery input into studies and business cases before they are finalised, not after. A senior delivery leader reviewing a proposal before approval can identify in hours what will take months to unravel in execution.
Build a simple capacity view across the approved portfolio. Not a detailed resource plan, just an honest picture of aggregate demand versus realistic delivery capacity. If it hasn't been done, the answer is almost always that the portfolio is overcommitted.
Create a formal mechanism for the delivery function to flag concerns about incoming work before it is approved. Without it, those concerns surface informally, too late, or not at all.
The organisations that deliver well have usually worked out that delivery capability is not just an execution resource. It is a planning input. The earlier it is in the conversation, the better the decisions that follow.
Ben Armstrong is a director of PQ Partners, an Australian advisory firm that helps mining, energy, infrastructure and government organisations plan, decide and deliver major capital investments.
Related service
Project Delivery ReviewA review of project delivery capability and setup, made before weaknesses become overruns.

Director
Director of PQ with a career spent inside and alongside capital-intensive organisations, helping them plan, decide and deliver on major investments.