Aviation
A scalable delivery system for a multi-year turnaround
International airline
PQ partnered with an international airline to stand up a Project Delivery Office at a pivotal moment of renewal, turning a large, accelerating pipeline of digital and technology investment into a clear, scalable delivery system.
$450M
Transformation portfolio
150+
Delivery resources aligned
1
Delivery system
The challenge
Big ambition, chaotic delivery
As transformation scaled rapidly, delivery needed a reset. Investment baselines weren't defined or consistent enough to support decisions or trusted reporting, and teams had no shared way of working.
Priority programs were under strain, and a fast ramp-up of contractors was raising risk without a clear delivery model to absorb it.
What we did
Define the way, then lift delivery
Acting as the interim delivery office, we worked side by side with IT, business and finance to put the foundations in place.
Set the foundations: defined how work was classified, who owns what, and which forums and gates drive decisions.
Rebuilt the portfolio: cleaned and re-catalogued initiatives into a credible single source of truth.
Designed the lifecycle: integrated operations, architecture, business and finance into one delivery pathway.
Stabilised and embedded: reshaped priority programs and coached teams until the new way of working stuck.
The outcome
A delivery engine built for scale
The office gave the airline trusted portfolio visibility, one repeatable delivery method, and stronger project health.
These foundations supported a multi-year turnaround, around $400M of investment in digital and customer experience, and a successful return to public markets and sustained profitability.
“PQ helped us sharpen delivery discipline with an approach that was practical, valuable and has endured.”